™

HelpWhen something's wrong

Troubleshooting

Fixes for the common problems: the brain is offline, pairing fails, or the phone line won't answer.

Spekko™'s brain is offline

Your devices show Spekko's home computer is offline, or Spekko says the Mac or PC isn't connected.

  1. Check that the home computer is on and awake. Sleep pauses Spekko everywhere.
  2. On Windows, look for Spekko in the tray by the clock. It should say Spekko is running on this PC. If you see Spekko's brain isn't running on this PC, quit Spekko from the tray and open it again.
  3. Check the home computer's internet connection.
  4. Still offline? Restart the home computer. Spekko starts with it.

Check his health

On Windows, open Settings, then Health. It shows whether Spekko is healthy: his version, whether his data is up to date, whether the relay, phone line and notifications are connected, his next routine, and the last error. If something there is red, that's the place to start.

An update didn't finish

If you see "This update couldn't finish, so Spekko put your data back exactly as it was. Nothing was lost.", keep using Spekko as he is. A fixed update will follow; you don't need to do anything.

Pairing doesn't work

  • The code was refused. Codes last 10 minutes and work once, and five wrong tries cancel them. Make a fresh one from Settings, then Devices, then Add a device.
  • The device says Pair again. It was removed from the home computer. Pair it again with a new code.
  • It stays on Connecting. The home computer is probably asleep or offline; see above.
  • "The connection was interfered with, so Spekko hung up." Something on the network altered a message, so Spekko refused it to keep you safe. Try another network, and pair again if it keeps happening.

The phone line doesn't answer

His phone number is coming; these apply once yours is set up.

  • You hear that his computer is offline. The line works, but his home computer is off or asleep. Wake it and call again.
  • You hear that it's a private line. You called from a number that isn't yours on file. Call from your own phone.
  • No answer at all. Restart Spekko on the home computer. Phone line should show under Settings, then Devices again. If it doesn't, check the number in your carrier account.

Notifications don't arrive on my iPhone

iPhone notifications are coming with the next update; these apply once they're on.

  • Check iPhone Settings, then Notifications, then Spekko, and allow them.
  • Open Spekko on the phone once, so it can give Spekko a fresh notification address.
  • Check Health on the home computer: notifications should show as on.
  • Notifications can be late. Needs you in the app is always the full list.

Texts don't arrive

Texting isn't live yet. Once it is: if you replied STOP, reply START to turn texts back on.

He's slow or stuck on a job

Ask "what are you doing?" and he'll say where it is. Say "stop" to cancel, and check Needs you: he may be waiting for your yes.

Still stuck?

Email justin@tethro.ai and say what you tried. Please don't send passwords or keys.